Privacy Notice

1. Who we are

BaleScan Pro is operated by S. King ("we", "us", "our"). For personal data we collect in connection with providing the Service, we act as the data controller.

2. Data we collect

• Account data: name, email, login credentials.
• Service data: bale scans, reports, and other content you submit.
• Support data: messages and attachments you send us.
• Usage data: telemetry, log data, device identifiers, IP address.

3. How we use data

• To create and manage your account (legal basis: contract).
• To provide and improve the Service (contract / legitimate interests).
• To prevent fraud and secure the Service (legitimate interests).
• To provide customer support (contract).
• To send service or marketing communications (consent, where required).
• To comply with legal obligations (legal obligation).

4. Sharing your data

We share personal data with:

• Service providers / subprocessors: hosting, database, analytics, and support tooling that operate the Service on our behalf.
• Paddle.com Market Limited (Merchant of Record): for sale of the product, subscription management, payment processing, tax compliance, invoicing, and refunds.
• Professional advisers: legal and accounting advisers where necessary.
• Authorities: where required by law or to protect our rights.

5. International transfers

Personal data may be transferred outside your country. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

6. Retention

We retain personal data for as long as needed to provide the Service and to comply with our legal obligations. When no longer needed, data is deleted or anonymized.

7. Your rights

Depending on where you live, you may have rights to access, correct, delete, port, restrict, or object to processing of your personal data, and to withdraw consent. UK/EEA users also have the right to lodge a complaint with their supervisory authority. We aim to respond within one month.

8. Security

We use appropriate technical and organizational measures to protect personal data, including encryption in transit and access controls. No system is perfectly secure; we work to address vulnerabilities promptly.

9. Cookies

We use strictly necessary cookies to operate the Service (e.g., authentication). If we add analytics or marketing cookies, we will request your consent and provide controls to manage your preferences.

10. Contact

For privacy questions or to exercise your rights, contact us through the Service.